capellacarn

INFO & POLICY

shipping may be delayed due to the pandemic...!**

★ US based. using USPS first class mail.
ideally, i'll ship orders in bulk on MONDAY or TUESDAY.
because of this, if you place an order on Wednesday~Sunday, it won't ship out until the following Monday or Tuesday.

if there's any delay, please understand i am one sole person who works at odd hours.

tracking is assumed to be unavailable by default, but if you do get tracking, you'll be emailed as soon as your order goes out.

all sales are final. no returns or exchanges.

★ YES, i will attempt to ship anywhere!
but before you order, please look up and see if your country is currently accepting parcels from the US.

generally, estimated arrivals look like:

ᕯ DOMESTIC. 1~3 weeks.
ᕯ INTERNATIONAL.* 2~5 weeks.

* be aware that any possible customs fees are your responsibility!

★ IMPORTANT: small, flat items such as stickers should be bought with other items.
I highly recommend this for international buyers!! Due to how I package my items, the cost of international first-class packages is anywhere from 12.25 to 15.25 USD. Buying with other items will make shipping costs more reasonable for you!

★ make sure you double check your shipping address!!
if your items haven't shipped out and you need to change the address, please contact me.

if i get returned mail, i'll get into contact with you to figure out the issue and reship free of charge, ONCE. if it returns again, unfortunately i'll have to refund you the cost of the items.

★ i do not provide refunds for items stolen/lost in post.
that and delivery delays are out of my control. please contact your local postal services about lost mail. if your items arrive damaged, however, do contact me with photos of the damage and your order number.

thank you for reading and sorry for any inconveniences.**